Get in touch
Questions about how this works, help with a request you sent, a privacy request, or a complaint.
General questions: support@americanunsecured.com
Privacy and data requests: privacy@americanunsecured.com
Complaints: complaints@americanunsecured.com
We answer within one business day, Monday to Friday.
Complaints
If something went wrong, tell us what happened and when. Use the form with the subject "Complaint" or email the address above. We read every one, reply to every one, and fix what's ours to fix. If your complaint is about a loan, the lender's own contact details are on your agreement; we'll help you reach them if you're stuck.
About a loan you already have
Payments, due dates, payoff amounts and hardship plans are handled by the lender, not by us. We don't see your account. Their phone number and email are on the loan agreement and usually on their website.